Objective
This training material is to showcase that your customer journey stays untouched. It used to be: scan, tap, and post. Now, with –C-R-U-D– Review, it’s scan, tap, paste & post.
Step-By-Step Instructions
Step 1: Scan
The customer scans the QR code shown on the staff member’s phone. This opens your business’s Google Review page.
Step 2: Tap
They select a star rating. Meanwhile, the review—crafted from their own spoken feedback—is already copied to their clipboard.
Step 3: Paste & Post
They paste the review content into the comment box and tap “Post.” That’s it.
Why It Matters
This quick, no-effort process transforms a positive conversation into anhigh-impact asset for your business:
- Authentic, detailed reviews that reflect real customer language and experience
- Stronger local SEO through keyword-rich, story-driven content
- Effortless engagement for the customer—no typing, no friction
Validation Criteria
- Customer reaches review page via QR code
- Review text is pre-copied and ready to paste
- Review successfully posted on Google