Effective Date: April 14, 2025
Last Updated: April 14, 2025

Welcome to -C-R-U-D- (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.crudreview.com) or interact with us through any digital touchpoint.

Who This Policy Covers

This Privacy Policy applies to:

• Visitors to our website (business owners, field partners, general users, investors).
• Individuals signing up for updates, submitting onboarding interest, or interacting with forms.
• Pre-onboarded business partners submitting menu or business information.
• Field partners, job applicants, and demo participants.

What We Collect

We collect data in three ways:

A. Information You Provide

• Contact Details: Name, phone number, email, WhatsApp.
• Business Details (for business onboarding): business name, address, menu uploads, review URLs.
• Job Applicant Details: Full name, contact, resume, social links (if shared).
• Form Submissions: Any free-text fields, queries, or feedback voluntarily entered.

B. Information Collected Automatically

• Device Data: IP address, browser type, device type, OS.
• Usage Data: Pages visited, time spent, links clicked.
• Cookies & Tracking: We use cookies for analytics, user experience enhancement, and session management.

Note: We do not use behavioral ads or third-party ad trackers.

C. Information From Third Parties

• Payment gateways (e.g., Razorpay): Confirmation of payment status only.
• Communication tools (e.g., WhatsApp, Meta): Phone metadata for contact sync (not message content).

Why We Collect It

We only collect information needed to:

• Allow businesses to register, onboard, and configure their dashboard.
• Enable pre-onboarding processes (e.g., uploading menus, confirming business details).
• Provide responses to inquiries or demo requests.
• Recruit and evaluate potential field partners or team members.
• Understand website traffic and usage to improve our service (analytics).
• Maintain platform integrity and prevent misuse or fraud.

How We Use Your Information

We will never sell your personal information.

Your data is used for:

• Authenticating your login (via OTP).
• Matching you with the appropriate team for onboarding.
• Sending critical communications (onboarding, updates, support).
• Improving site performance and user experience.
• Generating basic internal analytics (e.g., number of signups, onboarding conversions).

We may process your language preference or regional settings to generate localized or translated content, including personalized narratives or onboarding instructions. This improves cultural and linguistic alignment for businesses and their customers.

Data Retention

• We retain your data only as long as necessary for the purpose it was collected.
• If you request deletion, we will remove your data from all operational systems within 15 business days.
• Any analytics data is anonymized and retained for internal insights.

Please note: Reviews submitted via third-party platforms (e.g., Google) cannot be deleted or modified by -C-R-U-D-. You must contact the review platform directly for such requests.

Data Security

We use a combination of:

• SSL encryption for all site traffic.
• Two-factor authentication (2FA) for internal admin tools.
• Limited access control: Only assigned team members can access operational data.
• End-to-end encrypted communication for sensitive info (e.g., field onboarding notes).

Your Rights

You have the right to:

• Request access to your personal data.
• Request correction, deletion, or restriction of use.
• Opt out of non-essential communications.
• Lodge a complaint with a data protection authority if in the EU or a region with equivalent laws.

To act on any of these rights, email: [email protected]

Third-Party Services

We use the following services that may collect or process limited data:

All third-party vendors are required to meet strict data protection obligations.

Children’s Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If informed, we will promptly delete such data.

Updates to this Privacy Policy

We may update this policy as features evolve. All changes will be posted on this page, and you will be notified of significant updates. Continued use of the website after updates constitutes acceptance.

As our features evolve, we may introduce optional user accounts, enhanced personalization, or real-time analytics. Any such features will be opt-in and governed by updated terms posted in this policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data:

Email: [email protected]